Reset MFA or 2FA in Microsoft 365

Reset the existing multi-factor authentication configuration for a user

Your user may lose access to the device with which they registered for multi-factor authentication. In this case, you must reset the multi-factor settings so that you can register again.

Perform the following steps to reset the existing multi-factor authentication configuration for a user:

  1. Log in to your Office 365 Control Panel.
  2. Select the Office 365 Admin Center option in the left menu.
  3. Select the Multi-factor authentication option in the top menu.
  4. Activate the checkbox next to the user for whom you want to enforce multi-factor authentication.
  5. Under Quick steps, select the option Manage user settings.
  6. Select the checkbox next to Prompt selected users to re-deploy contact methods.
  7. Select save then close.
  8. The selected user can now log in to their Office 365 account and register again using multi-factor authentication.

Dieser Beitrag ist auch verfügbar auf: Deutsch (German)

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